Shipping & Returns

 Shipments

All Shipments are delivered by UPS or FedEx. An adult signature from someone twenty-one (21) years and older is always required for delivery. Age verification must be provided at the time of the delivery. A business address is recommended for deliveries. If shipping to a residence, FedEx & UPS will make 3 attempts on consecutive business days. If no one is available, FedEx will hold the box for pick-up at the local FedEx center for 5 additional business days, UPS will hold it for 2 additional business days. After that the shipment will be returned to us. There is a $15 charge for re-shipments. Shipments are made from the state of Florida or Texas and delivery times will vary from one to seven days based upon your distance from those states. Because wine is perishable, additional delays may occur to make sure the wine avoids severe temperatures during delivery.

Minors Under the Age of 21

This Site does not intend to market any Frostwine products or services to minors under twenty-one (21) years of age. Frostwine does not knowingly gather or solicit data from minors under twenty-one (21) years of age through this Site for marketing purposes. By using this Site you represent that you are not under twenty-one (21) years of age. Adult signature will be required for delivery and proof of age will need to be presented at that time.

Refunds and Replacements 

You may request a refund for any wine that was ordered but not yet shipped. If you receive a defective or damaged shipment of wine, you may contact the Support and Service Department within thirty (30) days from the date of the order. Frostwine will, at your option: (i) ship replacements for any damaged or defective items to you; or (ii) provide a refund or credit of 100% of the amounts paid for the items.